Justin: In the Feast of Being Able to. Amen.

“You’ll hear a couple of clicks…”

from September 16, 2009

Many people are more evil than good people can imagine.

The world is not inherently good, with most people seeking what is right. The Bible and the essence of the Christian faith clearly show us that mankind is inherently wicked, capable of no good whatsoever outside of Jesus Christ. And outside of Him, there is no limit to the evil in the heart of man.

Isaiah 64:6:

All of us have become like one who is unclean,
and all our righteous acts are like filthy rags;
we all shrivel up like a leaf,
and like the wind our sins sweep us away.

You know how when you call your credit card company or a product support line, or something of the sort and you are disconnected during a transfer?

That’s on purpose.

No, not always. It happens honestly, and even my office mates can sometimes do it. But very rarely. The fact that companies give you a phone number to call “in case we are disconnected” in no way changes the fact that after 45 minutes on hold to speak with someone, you very likely will now abandon your efforts at a resolution and accept that extra $11.00 charge on your bill, or that automatic enrollment in the bonus cable package.

When done to thousands of customers, that is MAJOR money in the bank account of that company.

Last spring I decided my lone credit card’s interest rate was too high, so I called to ask for a lower rate. After 20 minutes on hold, I got an answer. The lady looked over my account and informed me I was ellible for some reduction, but she would need to transfer me to another department for that to occur. She provided me a number, then I was promptly dropped.

So I called back on the provided number and followed the phone menu. After 5 minutes or so on hold, again, I was dropped. Angry, I put the phone away. Then I realized what they had done. They have a department for rate reduction. Interest rates are where the big money is made. I was going to demand a reduction of a few percentage points, which for just MY account alone would mean 50, maybe 100 dollars a year.

My CC company, not even the largest, has millinos of CC holders. Just a small percentage of dissuaded callers like myself can mean tens or hundreds of thousands of dollars in extra profit.

Of course we are talking about an inherently immoral industry. An industry which gleefully commits usury by charging people 20%, or even 30% in interest. There is huge money to be made by dropping customers.

Today’s technology can make a robot move like a human. It can make paper-thin material hold up buildings when their walls are hit with a wrecking ball. Science is a freakshow of once unimaginable achievments. But we can’t transfer a call without “the system” possibly dropping you. Yes, “the system” is a million dollar system installed for a multi-million dollar company, but we still may drop your call.


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